Transforming Regional Project Managers Australia Through Tailored HR Support: A Case Study
Introduction:
Neil Mangelsdorf, the Founder and Director of Regional Project Managers Australia (RPMA), established the company 25 years ago. RPMA specialises in providing project management services within the construction industry. As RPMA grew, Neil recognised the need for comprehensive HR support, including the development of HR policies, recruitment, performance management, and compliance with ISO certifications. In 2016, Neil approached Marlissa at Small Business HR Support, seeking assistance in managing RPMA’s evolving HR needs.
Challenges with Previous HR Support:
Before engaging with Small Business HR Support, RPMA faced challenges with larger corporate HR solutions. Neil highlighted that the issue with larger organisations is that their scale usually creates a bureaucratic environment where there is always someone else to blame when something goes wrong. When choosing to bring Marlissa on board, he determined that there was something distinctive about her approach.
“Marlissa surpasses what larger organisations typically offer. She came into our organisation and set an extremely high benchmark, surpassing the expectations one would normally have for an external consultant coming into our organisation.”
Switching to Small Business HR Support
Neil recounts that Marlissa, with her extensive experience, became the automatic choice for RPMA when they were looking to switch their HR support provider.
“We reached out to her, and she not only agreed to help but also came into our organisation, setting an extremely high benchmark. Her level of detail to compliance, which safeguarded us as a business, was exactly what we were seeking, and it proved to be excellent. Marlissa stood head and shoulders above anyone else in the industry.”
Marlissa’s contributions extended to various HR aspects, including interview processes, position descriptions, applicant management, and induction training. However, her involvement extended beyond traditional HR as well, such as managing QA accreditations to ISO standards and assisting with tender submission. This showcases her adaptability and solution-oriented mindset, which, coupled with her personalisation and genuine care of individuals, set her apart.
"Marlissa closes all the gaps and ties up all the loose ends. She has her own personal approach to how she presents herself and operates, creating a loving and caring environment for people."
Positive Impacts from the Partnership
Small Business HR Support’s partnership with RPMA has left a lasting mark on the business’s human resources and operational landscape. Neil highlighted Marlissa’s thorough approach, stating that “her level of detail and commitment to compliance is second to none.” Specifically, Marlissa’s role in refining the interview process, from crafting position descriptions to conducting interviews and managing applicants, has streamlined RPMA’s recruitment procedures.
The impact of the partnership is captured in a comprehensive onboarding process where Marlissa managed both successful and unsuccessful applicants, followed by induction training, ensuring regulatory compliance, and fostering a seamless integration of new hires into RPMA’s organisational culture. Marlissa’s holistic, solution-oriented approach has significantly elevated the efficiency and compliance of RPMA's human resource processes.
Recommendations and Concluding Thoughts: Why Choose Small Business HR Support?
When asked if there are areas for improvement, Neil playfully suggested, "Come and work with me full-time." He expresses full confidence in Marlissa's abilities and recommends her wholeheartedly, stating, "Grab her at all costs." Neil emphasises Marlissa's professionalism, attention to detail, solution-oriented mindset, and unwavering integrity.
“Marlissa is professional. Her can-do attitude is ever-present. She is very much a solution-based person, and she always carries herself with the utmost integrity, respect, and professionalism.”
Note: The quotes and information provided are based on the transcript of the conversation with Neil Mangelsdorf, Founder and Director of RPMA.